Dialogflow provides two out-of-the-box features that help get you started with agent and conversation design: prebuilt agents and Small Talk.
Prebuilt Agents are a collection of agents developed by the Dialogflow team that are aimed at covering specific use cases. These can be used to establish a base for building conversations that cover specific topics, like dining out, hotel booking, and navigation.
Prebuilt Agents include intents and entities that cover the agent's topic. You need to provide responses since they may depend on particular use cases or need to be retrieved from external sources (webhook or third-party API).
Import a Prebuilt Agent
To add a Prebuilt Agent to your account, follow these steps:
- Click Prebuilt Agents in the left menu.
- Click on a Prebuilt Agent tile to get more information.
- Click IMPORT.
- Either create a new Google project or choose an existing one.
- Click OK.
Small Talk is used to provide responses to casual conversation. This feature can greatly improve the user experience by covering common questions that may not pertain to your agent's intents you built.
Enable Small Talk for an agent
Small Talk can either be enabled for your agent or imported as a Prebuilt Agent. To enable Small Talk for your agent, follow these steps:
- Click Small Talk in the left menu.
- Click on the switch to enable.
- Click SAVE.
Customize Small Talk responses
Once enabled, Small Talk responses can be customized to fit your branding or product needs. Each response category is organized in folders. To customize responses, follow these steps:
- Click on Small Talk in the left menu.
- Click on a response category folder.
Add new or edit existing responses.