The easiest way to build a dialog for information collection
Slot filling greatly simplifies building dialogs. In fact, you can build a simple parameter collection dialog within a single intent if you'd like!
Agent Functionality Description
Let’s say we want to create an agent for sending messages. We’ll need to collect values for the following parameters: “text” and “name”. We’ll also want to make sure that we’ve matched all the values correctly, and to give users an opportunity to edit the values.
Outlining Conversation Flow and Agent Structure
Here’s an example of this type of dialog structure.
It’s important to outline the dialog structure before you start building your agent, since this will help you choose the right tools within Dialogflow. For example, you can see that we will be using the slot filling feature for linear parts of the dialog, and contexts for when it branches into several possible variations.
There will be 5 intents in our agent:
Collecting Parameter Values with Slot Filling
The first intent “0 - Send Message” will collect the values for the “text” and “name” parameters.
A user may start a dialog providing zero, one, or two parameters in the first phrase:
- “Send a message” – matches no parameters
- “Send a message to John” or “Send the message ‘Hello!’” – matches only one parameter (“name” or “text”)
- “Send the message ‘Hello!’ to John” – matches both parameters (“text” and “name”).
We describe these variations in the 'User says' section of the intent and annotate them using the
@sys.any system entities:
In this intent, we want to fill all the necessary slots, which is to say we have to collect all the needed parameter values. To do so, we’ll mark these parameters as Required. Then we’ll define Prompts to ask the user for parameter values that were not contained in their initial request:
If you want to change the order of the questions, use the arrow on the right to drag and drop the parameter lines:
When all the necessary values have been collected, the agent will respond with the phrase that has been defined in the 'Text response' field:
Managing “Yes/No/Unknown” Answers with Contexts
The agent's question “Is it correct?” creates the need for branching in the dialog structure:
- If the user answers “Yes”, the agent will just send the message.
- If the user answers “No”, the agent will suggest to edit the message.
- If the user’s answer contains neither positive nor negative meaning, the agent will insist on receiving a “Yes” or “No” response.
To capture these possible answers, we are going to create three new intents:
- 1.1 - Message correct - Yes
- 1.2 - Message correct - No
- 1.3 - Message correct - Unknown
But before we do this, we’ll define the output context in the "0 - Send Message" intent:
We will then use this as our input context in the intents "1.1 - Message correct - Yes", "1.2 - Message correct - No", and "1.3 - Message correct - Unknown" in order to capture the user’s “Yes/No/Unknown” answers:
In the case of a positive answer, the agent will send a message with the parameter values collected in the first intent. Note that in order to pass these values from the "0 - Send Message" intent to the "1.1 - Message correct - Yes" intent, we’ll need to define parameters in the latter using the format
Since we don’t want to continue this dialog branch any further, we clear all output contexts. It is done by clicking the 'close' icon in the 'Contexts' section:
In the case of a negative answer, the dialog will continue within the new context
new_message. Note that we set the lifespan of the
message context to 0 in order to clear this context.
In the case of a neither positive, nor negative answer, the agent will continue asking the user for a “Yes” or “No” response:
Collecting Edited Parameter Values
The next intent “2 - New message” will capture the edited “text” and “name” values. Note that in this intent we reset all the output contexts by clicking the 'close' icon.
The parameter table in this intent may look like this:
When the edited values have been collected, the agent sends a message with these values:
Our agent is ready! Now you can go back to the dialog structure flowchart and test all possible scenarios.